Delivery Policy

CCS may deliver a shipment to the receiver or to any other person appearing to have authority to accept delivery of the shipment on the receiver’s behalf (such as persons at the same premises as the receiver). If no such person is available, the package may be left in the receiver’s letter box, if suitable, or delivered to a neighbour, unless the shipper has excluded such delivery options by using the applicable additional service.

The receiver shall be informed of any alternate delivery arrangements once communication is established

Notwithstanding the previous paragraph, and unless otherwise agreed with the shipper, CCS may apply any alternative delivery methods chosen by the receiver in accordance with the Service Terms or any other agreement between CCS and the receiver. Such alternative delivery methods include, without limitation, redirecting delivery of a package to an alternate address authorizing the driver to leave a package at the receiver’s premises, modifying a service selected by the shipper or rescheduling delivery. The shipper also agrees the receiver may receive delivery information regarding a package. The shipper expressly waives any claim it may have against CCS arising from CCS following any such instructions provided by the receiver.

CCS may use an electronic device to obtain proof of delivery and the shipper agrees that it will not object to CCS relying on a printed copy of this as evidence merely on the grounds that the information concerned is obtained and stored in electronic form.

Save where Convention Rules or other mandatory national laws require otherwise, CCS accepts no responsibility in any circumstances to suspend carriage, redirect delivery (whether to a different receiver or address from that named on the Waybill) or return a shipment to its shipper and, in the event that it should attempt but fail to do so, shall have no liability for any losses thereby occasioned.